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The Safe Response

Incident-response guides for the first minute, first hour, first day, and following week after a suspicious click, payment, account takeover, lost phone, or impersonation attempt.

01 Your Email Was Taken Over: Protect Banking, Shopping, and Social Accounts in the Right OrderWhen an email account is compromised, attackers often move quickly to reset other services... The Safe Response Oct 23, 2026 → 02 A Fake Microsoft or Apple Support Person Called: Shut Down Remote Access SafelyA caller claiming to be Microsoft or Apple support may try to gain remote access to a comp... The Safe Response Oct 22, 2026 → 03 Money Sent by Zelle, Wire, Gift Card, or Crypto: The Correct Recovery OrderWhen money has already left through Zelle, wire, gift cards, or cryptocurrency, the order ... The Safe Response Oct 22, 2026 → 04 A Scammer Has Your One-Time Code: What to Lock Down Before They Try AgainIf a scammer obtained a one-time verification code, immediate action on the related accoun... The Safe Response Oct 21, 2026 → 05 Clicked a Suspicious Link? The First 15 Minutes on iPhone, Android, and WindowsClicking a suspicious link does not automatically mean disaster. This guide walks through ... The Safe Response Oct 21, 2026 →